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Terms & Conditions

These terms cover every player who signs up, deposits or bets at Cold Lake Casino. They apply from the moment your account opens and govern each session, game and payment after that.

Accepting these terms

Registering or placing a bet means you accept these terms. Read them before making your first deposit. Don't accept them? Don't sign up.

  • These terms are the agreement between you and Cold Lake Casino.
  • The following pages form part of this agreement: Player Protection, How We Handle Your Data, Cookie Notice, Bonus Policy, Protecting Minors, and Verification and AML.
  • Where a game's rules screen covers a point in more detail, that screen applies to that game.

Checking who can play

We are at home in Cold Lake, Alberta, and we built this site for players in Canada.

  • Players must be 19 or older.
  • You must be physically in Canada when you play.
  • Online gaming must be legal in your location for you to play with us.
  • We comply with Canadian requirements for age checks, identity checks and anti-money laundering. Our Verification and AML page explains how these checks work.
  • Before we process your first deposit, we confirm who you are and where you are located.
  • Accounts held by anyone under 19 get closed. See Protecting Minors.

Playing the games

Every game has a rules and paytable screen. Open it before you bet. It shows how the game pays and what each button does.

  • A random number generator drives slots and digital table games. Each spin, card and roll has no link to the one before it.
  • Live dealer games are streamed from a studio where a real dealer runs the table. Every round is settled according to the result recorded by the studio's system.
  • If your connection drops, the round completes on the server. Check your game history when you reconnect.
  • Any malfunction cancels all wins and play. When a game displays an incorrect result, pays out the wrong sum or fails partway through a round, the bets and wins affected are void and the stakes on those rounds are refunded.
  • Our server records decide any disputed result.

Claiming bonuses

Bonuses, free spins and Cold Lake Rewards follow their own rules. Wagering, game contributions and the current welcome offer are set out on our Bonus Policy page. Read it before you opt in.

Applying the law

Canadian law applies to this agreement and to your use of the site, along with the law of the province you play from. Disputes go before the courts that Canadian law directs.

Playing fair

We keep the games fair for everyone. The following are not allowed:

  • Opening or using more than one account.
  • Using another person's card, e-wallet or bank account to pay.
  • Using bots, scripts or software to place bets.
  • Working with other players to share information or move money between accounts.
  • Hiding your location with a VPN, a proxy or a similar tool.
  • Exploiting a game error, pricing mistake or system fault.
  • Fraud, chargebacks on settled deposits, or money laundering.
  • Abusive or threatening messages to our team.

Where we detect any of this conduct, we may void the related bets and winnings, freeze the balance during our investigation and close the account. We share information with the authorities when Canadian law requires it.

Moving money

Every balance, bet and payment is handled in Canadian dollars (CAD).

  • Deposit methods: Interac e-Transfer, Mastercard, PayPal, Paysafecard, MuchBetter, Flexepin, Bank Wire / Transfer and Neteller.
  • Crypto deposits are available on our international site only, not on this site.
  • Minimum deposit: C$20.
  • Withdrawal methods: Interac e-Transfer and Neteller.
  • Minimum withdrawal: C$20.
  • Maximum withdrawal: C$5,000 per Interac transaction; C$50,000 by bank transfer.
  • Withdrawal processing: most payment methods complete cashouts in 1 to 4 hours, and bank wires take no longer than 12 hours.
  • No fees on deposits or withdrawals. The casino charges nothing either way.
  • Withdrawals go to a method you own and have already used with us.
  • Your identity checks must be complete before we pay out.

Changing these terms

We update these terms whenever the law, our games or our payment options change.

  • We post each update here with its effective date.
  • For changes that affect your money or your rights, we email you first.
  • If you keep playing once a change is in effect, you accept the updated terms.
  • Any bet placed before a change is settled according to the terms that applied at the time it was placed.

Respecting our content

We own the Cold Lake Casino name and logo, along with this site's design, text and graphics, or use them under licence from partners. Each game's software belongs to the provider that built it.

  • The site may be used for your personal play.
  • Do not copy, resell, frame or scrape the site or its content.
  • Do not use our name or logo without written permission.

Raising a complaint

Something wrong with a game, a payment or your account? Email [email protected].

  • Send us an email with your username, when the issue happened (date and time), which game or payment is involved, and a clear explanation of the problem.
  • Attach screenshots if you have them.
  • We confirm receipt by email and look into the case using our records.
  • Our answer is sent in writing to your account's email address.

Opening an account

  • Each person may hold only one account. We close any duplicate accounts, and balances on them are released only once checks are complete.
  • When you sign up, give your real name, email address, home address and birth date. Keep these details current whenever anything changes.
  • Choose a hard-to-guess password and never share it.
  • Bets placed with your login count as your bets.
  • Suspect someone accessed your account? Contact us by email immediately.

Limiting our liability

We operate the site carefully, but some things are beyond our control.

  • Losses resulting from your own devices, the quality of your connection to the internet or outside services are not our responsibility.
  • We do not accept responsibility for bets placed by someone using your login details.
  • Our responsibility for a voided round is limited to returning the stake.
  • Gambling carries a risk of loss. Play only with money you can afford to lose. Player Protection lists the tools we offer.
  • Rights you hold under Canadian consumer law stay in place.

Contacting us

We handle support by email only.